Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you're not happy with your Brew and Poo Tea, we're here to help.

30-Day Money Back Guarantee

🛡️ 100% Satisfaction Guarantee

We're confident you'll love our tea. If you're not completely satisfied within 30 days of your purchase, we'll give you a full refund - no questions asked.

How to Return an Item

1. Contact us within 30 days of receiving your order
2. Email us at returns@brewandpoo.co.uk with your order number
3. We'll provide you with a prepaid return label
4. Pack the item securely and include the original packaging
5. Drop it off at your local post office

Refund Process

Once we receive your returned item, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method.

Return Conditions

• Items must be returned within 30 days of purchase
• Items must be unused and in original packaging
• Return shipping costs are covered by us
• Custom or personalized items cannot be returned

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We'll send a replacement or issue a full refund at no cost to you.

Contact Us

For returns or refunds, please contact our customer service team: